Returns & Exchanges
RETURNS & EXCHANGES
Not happy with your purchase? Darn, hope we can make it up to you!
Please contact us at marja(at)kudosurf.com prior to return/exchanging products to us, we can only process your refund or exchange request if we are notified prior to shipment.
Kudo Surf strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the date of shipment and in new, unused condition with original packaging.
Some items purchased through special promotions may be final sale and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer). We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches.
We offer a full refund for your order if you wish to cancel before the product is shipped. Please contact us at support(at)kudosurf.com immediately once you decide to cancel the order. We do not accept order cancellation request if the orders has been shipped.
We will accept exchanges up to 60 days from the date of shipment for a different style, size or color. You will be required to ship the products back in the condition they were sent, unworn and undamaged with original labels on. All shipping costs are the responsibility of the buyer unless you are exchanging an item that is found to be faulty or damaged due to our fault. Should the products be received damaged, worn or not in the condition sent, as mentioned, an exchange may be refused. We strongly advise to use a traceable method of shipment as we will not be responsible for claims of items lost or damaged in transit, and your exchange will regrettably be denied. Please contact our customer support before sending the products back.
If you are not satisfied with your purchase, you can choose to be refunded the cost you paid for any of your initial ordered items if they have been returned in original condition to our warehouse. Please contact our customer support for refund assistance.